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Frequently asked questions (FAQ)

Would you like to know more about our products, place an order, or learn about our delivery options? Find the answers to your questions below.


Aletcos is a company based in Brussels, Belgium, specialising in the production, wholesale, and import-export of African food products. We particularly offer a 100% natural peanut paste, made exclusively from peanuts. The Aletcos peanut paste, which is the favorite among consumers in Belgium, is our flagship product !

Our 100% natural peanut paste is available in five sizes: 350 g, 600 g, 1 kg, 2.5 kg, and 5 kg, to meet the needs of both individuals and professionals.

Yes! Our products are aimed at individuals, restaurateurs, and retailers. Whether you wish to order small or large quantities, our team is here to listen to you.

You can contact our team:

  • By email: team@aletcos.com
  • By phone or WhatsApp: +32 484 655 435
  • Through our contact form.

To facilitate the processing of your request, please specify the products, formats, desired quantities, and your delivery address.

Allow a delivery time of 7 to 14 days maximum. We are committed to delivering within a maximum of 14 days and are doing everything possible to serve you as early as possible within this period.

Yes. For orders under €500, delivery is free or charged at €37, depending on the delivery address in Belgium. For orders of €500 or more, delivery is automatically free.

Yes, throughout Europe, with an additional charge of €190 excluding VAT. Contact us to arrange your delivery.

Our peanut butter has a shelf life of at least one (1) year. To find out the expiry date of your jar, please check the date indicated on its lid.

We offer supplier prices. If you find a lower rate elsewhere with a significant difference, we are committed to refunding that difference. Contact our team to submit your request.

Unless otherwise agreed in writing, invoices are payable within 10 days after invoicing, with a maximum credit of €900 per customer and per order.

Beyond €900, a deposit of 50% confirms the order; the balance is payable within 21 days after invoicing.

Yes, before the production launch. Cancellation is no longer possible and the order is invoiced as soon as funds are committed for its production or delivery.

Send your complaint by email to team@aletcos.com or by post within 48 hours of delivery. Please specify your order reference and the issue encountered.

Contact us at team@aletcos.com, or by phone or WhatsApp at +32 484 655 435. We will be happy to assist you.

Also consult our general terms and conditions of sale.